Tel
877-649-5641

Show them your personality.

Call Center Training Program- Impress™.

We can help you maximize your phone-based customer experiences with an Oculus IMPRESS™ call center training program.  Our one-of-a-kind telephone training program for call centres teaches your agents how to make a lasting IMPRESS™ing for your business over the telephone while generating revenue dollars. We know that call centers operate differently and agents are expected to have advanced selling skills. 
Session Delivery Options
Oculus Yes Training Available Live with Trainer Oculus Yes Training Available Training Portal
Oculus Yes Training Available Webinar Oculus Yes Training Available 24/7
Oculus Yes Training Available Multiple Days Oculus Yes Training Available Phone Tutors
Learning Objective: Our interactive session will bring your call center agents together to better understand telephone customer service and sales techniques. Your call center will be a customer service and sales machine, ready to engage customers on an advanced level.
Oculus Training for Call Centers
Custom Call Center Training Programs This program can be customized to meet your needs.

Keeping any employee motivated and on the path to learning can be difficult, but even more so within a call center environment. The Oculus Call Center Training program will help you keep your team on the path to success while maintaining an interactive learning enivironment that your agents can be proud of. Some of the advanced service or selling skills that we can facilitate in your customized call centre training program include:

  • Asking the right questions
  • How to make a personal connection in a minute or less
  • Understanding customer needs and wants
  • Understanding and working with personality types
  • Providing unbelievable support to unbelievable people (Complaint Management).
  • Thinking like a salesperson and not an agent
  • Handling customer requests in the customer service way
  • And many more cutomizable options

Take your agents off scripts and formulas and ensure that they are service providers. You will see an increase in sales and a decrease in complaints. A call center training program with Oculus is more than a 1-day affair. We are here to support you and your staff to ensure that Oculus training will stick. Combining your trainer-led program with mystery shopping will help provide ongoing coaching and take your team to the next level in no time!

 

Oculus call center training will encourage your agents to be more than just another telephone voice and strive to keep your customers loyal. Through ongoing training support and suggested mystery shopping follow up, your team will have no choice but to excel!

Learning techniques for this module can include:
Oculus Yes Training Available Breakout Groups Oculus Yes Training Available Group Discussion
Oculus Yes Training Available Live Examples Oculus Yes Training Available Live Practice
Oculus Yes Training Available Practical Examples Oculus Yes Training Available Pre-Recorded Examples
Oculus Yes Training Available Problem Solving Oculus Yes Training Available Role-Play
Oculus Yes Training Available Slides & Videos Oculus Yes Training Available Worksheets
Call Center Training Skills Development Walk-Away Skills
What will your staff walk out the door with?
 
  1. The ability to personally connect with your customers.
  2. How to provide exceptional service within a time limit.
  3. How to sell when no one is buying.
  4. Advanced complaint management skills.
  5. A firm understanding of your customer service & sales goals and their role within them.

Who Should Attend Oculus Call Center Training?
Call Centre Agents, Customer Service, Managers , Supervisors.

Some of the matching Oculus services for the call center training program include:

Online Learning

Oculus Mystery Shopping

Oculus Mystery Shopping

 

Have some questions that we can help you with regarding the call center training program? Just complete the form below and we will get right back to you!

Name: Email:


Telephone: Company: