We thank you for your interest in Oculus. Should you have any questions, please contact us at peoplecare@oculussolutions.com for more information.
New customers now being accepted for Spring 2012.
Have you ever thought that it would be easier to take all of the things you are required to track on paper and make them electronic? The only problem is that would mean 25 excel spread sheets, and no one loves that! The new Oculus call management tracking and scheduling system can help your hotel manager track incoming calls and tasks with the click of a button.
Recieve & schedule hotel wake-up or reminder calls from guests. Want to manage your wake-up calls with ease? Schedule your wake-up calls, offer a "snooze" call, and personalize the message you will use when you call the room. Want the same time each day for 3 days? No problem! You can schedule all 3 calls at once.
In summer 2012 the system will even allow your guests to schedule their own wake up calls via the web. |
Track hotel guest problems and request electronically. Have a room request that you need to follow up on? Maybe there has been a problem and you need to send maintenance to the room. Now you can track all of the tasks and requests that come internally and externally in one place. Keep the task open until it is done, or close it when everything is complete. No more log books or forgetting to check in. Schedule yourself to ensure that your guest expectations are met. Follow up calls can be used for every department that runs through the front office.
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Never miss a call and send follow-up messages to other departments. It is easy to practice your Oculus IMPRESS™ or Checkmark Training steps while on the phone. Now your practice sheet is incorporated into the same system as your call tracking details. Track your confirmation and denials along with the steps and information you provided over the telephone.
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Always know where you stand with your reservation call conversions. Need to call someone back? Get rid of those wonderful sticky notes and scrap paper. Log all of these details within the system to help you prioritize your tasks and calls later. Never miss a call or opportunity.
The reservation tracking system for hotels includes your Oculus reservations sales steps right on your tracking screen. Want to ensure your team is providing the best sales and service experience possible? Put it right in front of them, and it will be impossible to forget what to do! |
We thank you for your interest in Oculus. Should you have any questions, please contact us at peoplecare@oculussolutions.com for more information.