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Oculus IMPRESS™ the Guest Training for Casinos

Every guest that steps inside your casino or stays in your hotel is about to enjoy the entertainment and thrilling ambiance that can only be experienced at your location. What if you could help them geniunely experience everything you have to offer, making their visit memorable and increasing your revenue? Let us show you how to IMPRESS™ your guests from gaming floor to in-room dining. Take their experience from good to great.

Session Delivery Options

	Live with Trainer		Training Portal
	Webinar		24/7

Learning Objective: Through interactive training sessions and ongoing support, this training program will introduce your team to methods proven to make customers enjoy the casino environment more, resulting in increased gaming revenues and longer stays.

At Oculus, we know that providing exceptional customer service is essential in today's business environment. Using Oculus' signature IMPRESS™ the Guest experience program for casinos, your guests will feel and see how your casino is different from the first point of contact to the last. Starting at the moment your call center agent responds to an incoming reservation inquiry, our IMPRESS™ training will ensure that your agents ask the right questions and sell the best products and services to meet the needs of potential guests. Even with the techincal selling skills that are acquired during the casino training course, we focus on selling in a personalized way to ensure that your customer experiences don't become techinical but remain personal and professional.

On the floor, we can show your employees that customer service can be fun, but most of all, must be interactive. No matter which department within your casino you desire to train, the IMPRESS™ training program will provide steps to WOW the customer, while maintaining a level of brand consistency and personal flare throughout the entire casino. Our customer service training will promote change within your casino employees, allowing them to be innovative in their service delivery.

Training with Oculus doesn't last one day. The philoposhies and methods gained during the programs will last your team a lifetime once applied. The training will create change and assist in overcoming learning objectives that hinder skill advancement. With manager support, the IMPRESS™ training will build a team environment and help blend new concepts into a rich corporate culture that your employees will be proud to be a part of. Better yet, your employees will walk away feeling confident that they have the training they need to exceed employer and customer expectations.

Your customers will keep coming back to your casino, not because of their winnings, but due to the winning customer interactions that have been personalized to ensure their satisfaction.

Learning techniques for this module can include:

	Breakout Groups		Group Discussion
	Live Examples		Live Practice
	Practical Examples		Pre-Recorded Examples
	Problem Solving		Role-Play
	Slides & Videos		Worksheets

	Walk-Away Skills What will your staff walk out the door with?
	The ability to personally connect with your customers. The capability to quickly uncover guest needs and wants. Advanced selling skills to us during a guest interaction. A general understanding of a customer's buying brain. A firm understanding of your customer service & sales goals.

Who Should Attend Oculus Casino Training?
All departments including: Bell, Box Office, Call Center, Cashiers, Concierge, Directors, Drivers, Food & Beverage, Front Desk, Guest Service, Housekeeping, Maintenance, Managers, Marketing, Night Audit, Player's Club, Reservations, Restaurant, Retail, Room Service, Sales, Security, Slot Attendants, Spa, Supervisors, Switchboard, Valet, VIP Hosts

Some of the matching Oculus services for this program include:

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