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Customer service training can be customized to meet your needs. |
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This program sometimes requires a pre-assessment. |
At Oculus, we work with your entire team to ensure they have the most up-to-date and applicable customer service training tools to deliver and to exceed customer expectations. Oculus customer service training programs are designed to provide revenue generating training ideas and to encourage employee development within your hotel or organization. All of our training programs are designed for your specific hotel or organization. You place your company's signature to incorporate your unique brand and operating standards. Some of our customer service training programs include:
Service Performance
Building service lasting memories. At the end of this customer service training program your team members will be able to:
- Build lasting experience memories for customers
- Delivery superior customer service standards with ease
- Establish a personal connection and create the path to customer loyalty
- Increase customer service experience delivery
Do First, Question Later
How to positively present a NO. In this module, we will:
- Determine positive solutions to present in any challenging situation
- Demonstrate leadership skills and an ability to serve without delay
- Showcase decision making confidence during customer service decision opportunities.
- Increase customer service experience delivery & take ownership.
- Advance complaint management skills.
They come and they go
Understand how to deliver IMPRESS™ive arrival and departure guest experiences. In this customer service training program, we will:
- Understand and meet requirements within a travel rating system
- Accurately receive all customer information and requests
- Encourage and identify revenue-generating opportunities
- Identify potential service and experience challenges
- Follow up to ensure customer satisfaction
- Establish data collection process for change management
- Increase customer service experience delivery
There are many customer service training options available for customer service and most of our programs are designed based on your training needs. To find out more on how Oculus can help create a custom customer service training program for you, please contact us.
