Welcome to Oculus Customer Service & Training Solutions
Discover the Oculus difference in hotel customer service, marketing, branding, training and mystery shopping services! Oculus is a dynamic brand & people building company dedicated in providing fully-customizable marketing, mystery shopping, & customer service training support. From hotel, retail or finance organizations, Oculus can
create a customized solution to meet your branding and customer service needs.
Branding, Mystery Shopping, Training, Customer Service, & Human Resources. How do they all relate? Click to learn how Oculus' Customer Perception Management™ solutions can add value and direction to your hotel or business.
Provide the customer service training or hotel reservations training to your team and see revenues soar. Oculus can work with your organization to customize brand building training to specifically target any challenged areas within your hotel or organization.
Marketing and design are the signature of any company. Oculus is pleased to offer branding, customer service loyalty programs, design, & advertisement development. Allow Oculus to help design your corporate identity or work within your existing brand with affordable terms
We are pleased to offer mystery shopping services including our IMPRESS™ assessment system or customize a program to your own hotel or organization’s branding. Oculus offers both live customer mystery shopping, and shopper mystery shopping.
Who can use our marketing and customer service training?
If you interact with the public or have an idea that needs marketing, an Oculus service is right for you. We are customer service perception management specialists! Oculus consultants have worked with Hotels, Boutique Hotels, 5 Star Hotels, Finance Firms, Spas, Restaurants, Travel Agencies, Retail, Real Estate, Security and Production companies. Even with our list of accomplishments, Oculus remains a small focused operation. We promote customized training & marketing programs, affordability and personalized customer service which large hotel and business consulting organizations cannot provide.
“Oculus will seek solutions so our clients can be competitive, manage their work “community”; and focus on customer loyalty. It is not because we have to; it is because we want to. We are so certain that you will enjoy our services that we are willing to extend a free mystery shopping and training trial. That’s why clients and hotels have been switching from their current training companies and partnering with us here at Oculus. I invite you to come and see the difference!”
-Kevin James Saunders- Oculus Managing Director
Mystery Shopping
Don’t just listen to mystery shopping calls, walk in your customer’s shoes! Pick between traditional mystery shopping or live customer mystery shopping calls to assess your customer service & training opportunities.
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Oculus Hospitality Training and Business Solutions is pleased to offer hotel/business customer service training and mystery shopping service throughout Canada, British Columbia, Alberta and Saskatchewan. Call us to experience free Oculus' signatyre IMPRESS mystery shopping and customer service training programs.. For more information on Checkmark Hotel Training and Customer Service Solutions, please contact peoplecare@oculussolutions.com
