Hotel Mystery Shopping Services by Oculus

We are pleased to offer recorded telephone hotel mystery shopping for front office, sales and reservations departments. After each assessment, a summary report will be sent to your location with a personalized opportunity map that can be customized to fit your properties brand standards and regional exceptions.

Onsite hotel mystery shopping is a great way to evaluate and learn from a real and complete customer experience or even a simple cash integrity audit. From check in to check out, we can help. Combining traditional evaluation with digital recording, we can include a shopper's personal IMPRESS™ion with an actual transcription of the experience. You can choose the concepts to include in the assessment report. Our specialized hotel assessment coach will provide you with feedback to help you facilitate change.

With a large percentage of reservations coming from online sources, it is important to understand your customer’s perspective from click A to click Z!  Typically combined with onsite or telephone hotel mystery shopping, an online audit can give you valuable information and feedback of your online selling features and services.  Our mystery shopper will conduct an in-depth review from confirming sales to requesting information.  We will provide you with a report that will help you improve your virtual sales and service experience.