Mystery Shopping Service by Telephone, Online & Onsite
If you listen hard enough, you will hear it: change.
Mystery shopping is a perfect way to evaluate & facilitate positive changes from within your hotel or organization. Oculus is pleased to offer mystery shopping assessments by telephone, internet and live for retail, hotel or service-based businesses or charities. Mystery Shop Results will be presented based on a pre-set criteria and will include suggested personalized improvement tips.
Telephone Mystery ShopsHave a person call your location by telephone. Pricing starting from $29.00 CAD per call. |
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Onsite Mystery ShoppingA mystery shop visit at your location.. Pricing starting from $159.00 CAD per visit. |
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Social Media & Web ShopsHave a person mystery shop your business online. Pricing starting from $10.00 CAD per action. |
We are pleased to offer recorded telephone mystery shopping both through traditional mystery shoppers and through planned recordings from actual live incoming customers. Each mystery shopping result will receive a personalized opportunity map and can be customized to fit your business factors and regional exceptions. |
Onsite mystery shopping is a great way to evaluate and learn from a real and complete customer experience. Combining traditional evaluation with digital recording, we can include a shopper's personal IMPRESS™ion with an actual transcription of the mystery shopping experience. You can choose the concepts to include in the assessment report. Our expert mystery shopper and assessment coach will provide you with feedback to help you facilitate change. |
With a large percentage of business of coming from online sources, it is important to understand your customer’s perspective from click A to click Z! Typically combined with onsite or telephone mystery shopping, an online audit can give you valuable information and feedback of your online selling features and services. Our mystery shopper will conduct an in-depth review from confirming sales to requesting information. We will provide you with a online mystery shopping report that will help you improve your virtual sales and service experience. |
