Tel
877-649-5641
We are pleased to offer recorded telephone mystery shopping both through traditional mystery shoppers and planned recordings from actual live incoming customers. Each result will receive a personalized opportunity map and can be customized to fit your business factors and regional exceptions. We have many packages that we create for our customers, but below you will find four of the most popular mystery shopping packages available.

Shop and Report
Onsite Mystery Shopping Package 1

Mystery Shop Audio
Feedback Report
Summary Data on Request

Starter Shops
This option allows your team to read and see the perception of someone from outside their organization. Highly recommended for those locations on a budget.

Pricing from $159.00 per shop

Most Popular Package
Oculus IMPRESS™
Onsite Mystery Shopping Package 2

Onsite Mystery Shop Audio
Feedback Report
+ Account Management Portal
+ Target Shop
+ Dashboard Live Reporting
+ Oculus Tools Download
+ Oculus Community Access
+ Oculus 100% Incentives
+ 100% Congratulatory Card

Portal + Tutor Support
Onsite Mystery Shopping Package 3

Mystery Shop Audio
Feedback Report
Account Management Portal
Target Shop
Dashboard Live Reporting
Oculus Tools Download
Oculus Community Access
Oculus 100% Incentives
100% Congratulatory Card
+ Oculus Tutor Support Calls
+ Free Learning Webinars

Advantages

What are the advantages of Oculus onsite mystery shopping?

  • We meet and train all shoppers before sending them to your location.
  • The reports are customized to meet your needs.
  • Reports can be designed from scratch or include standards such as AAA or corporate identity.
  • Our onsite shopping is recorded for playback. You can choose from audio or video.
  • Our coaches will provide you with feedback and a forward action plan to grow your team.
  • Results can be incorporated into a training program and the Oculus online portal for analytics.
Onsite mystery shopping by a secret shopper is perfect for:
  • Airlines
  • Assistant Living
  • Automotive Dealerships
  • Call Centres
  • Customer Service Departments
  • Equipment & Car Rental
  • Fitness Outlets & Gyms
  • Hotels
  • Non- Profit
  • Retail
  • Sales Teams
  • Salon & Spa
  • Service Counters
  • Tourism Office
  • Travel Agencies
  • Trucking
Is your industry not listed? No worries. We probably work with you also. Contact us to find out how we can assist your organization.

Have some questions about onsite mystery shopping that we can help you with? Just complete the form below and we will get right back to you!

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We thank you for your interest in Oculus. Should you have any questions, please contact us at peoplecare@oculussolutions.com for more information.