Are your customers watching their watches?

An onsite in-person mystery shop can help you understand what your customers are thinking, and this can include how long they are waiting to make a purchase!

Oculus Training & Onsite Mystery Shopping can help you generate more business

Are you customers browsing or buying? That is up to you.

Onsite mystery shops will help you determine what you can do differently to encourage your customers to purchase when they visit your business.

We can help your room service delivery standards increase through Onsite Mystery Shopping services from Oculus

I spy with my particular eye!

Customers know what they want and that is why they use your services. Having an onsite mystery shop, a shopper can give you a fresh perspective, and you might discover something your service delivery is missing.

Oculus Onsite Quality Inspections can help you understand where you are and where you need to be.

Get tips and report results to aid in immediate change.

If you are looking to make some changes quickly or even understand what your compeition is doing, mystery shopping can give you valuable feedback and our reports will show you how you stack up!

Onsite Mystery Shopping

Oculus Onsite In-Person Mystery Shopping Service

We are pleased to offer recorded telephone mystery shopping both through traditional mystery shoppers and planned recordings from actual live incoming customers. Each result will receive a personalized opportunity map and can be customized to fit your business factors and regional exceptions. We have many packages that we create for our customers, but below you will find four of the most popular mystery shopping packages available.

Shop and Report
Onsite Mystery Shopping Package 1

Mystery Shop Audio
Feedback Report
Summary Data on Request

Starter Shops
This option allows your team to read and see the perception of someone from outside their organization. Highly recommended for those locations on a budget.
Pricing from $159.00 per shop

Purchase Shops Now

Most Popular Package
Oculus IMPRESS™
Onsite Mystery Shopping Package 2

Onsite Mystery Shop Audio
Feedback Report
+ Account Management Portal
+ Target Shop
+ Dashboard Live Reporting
+ Oculus Tools Download
+ Oculus Community Access
+ Oculus 100% Incentives
+ 100% Congratulatory Card

Portal + Tutor Support
Onsite Mystery Shopping Package 3

Mystery Shop Audio
Feedback Report
Account Management Portal
Target Shop
Dashboard Live Reporting
Oculus Tools Download
Oculus Community Access
Oculus 100% Incentives
100% Congratulatory Card
+ Oculus Tutor Support Calls
+ Free Learning Webinars

Advantages

What are the advantages of Oculus onsite mystery shopping?

We meet and train all shoppers before sending them to your location.
The reports are customized to meet your needs.
Reports can be designed from scratch or include standards such as AAA or corporate identity.
Our onsite shopping is recorded for playback. You can choose from audio or video.
Our coaches will provide you with feedback and a forward action plan to grow your team.
Results can be incorporated into a training program and the Oculus online portal for analytics.

Onsite mystery shopping by a secret shopper is perfect for:

Airlines

Assistant Living

Automotive Dealerships

Call Centres

Customer Service Departments

Equipment & Car Rental

Fitness Outlets & Gyms

Hotels

Non- Profit

Retail

Sales Teams

Salon & Spa

Service Counters

Tourism Office

Travel Agencies

Trucking

Is your industry not listed? No worries. We probably work with you also. Contact us to find out how we can assist your organization.

We thank you for your interest in Oculus. Should you have any questions, please contact us at peoplecare@oculussolutions.com for more information.

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