Oculus Training for Call Centers
Customizable Program This elearn program can be customized to meet your needs.

If your business has workers 24 hours per day, we have a solution that will work with any schedule. Have your team member attend a web course, watch an interactive video or take a quiz in the online learning system. With our customized training videos, offline presentations, support document downloads, online webinars and evaluation surveys, we can target all members of your organization to ensure success! Some of the elearn online training programs include such concepts as:

Reservations Sales

Sales

Complaint Management

Generational Learning

Revenue Management

Going Green

Our e learning online course programs for customer service & sales combine to generate growth in your business or hotel without having to always schedule costly training sessions, pay overtime or adjust employee schedules. The 24-7 e learning portal accessibility helps you educate your team anytime and anywhere. Some program advantages are:

  • Oculus elearn skills training: Pick the course components that you would like to review with you team. Advance their skills training with a targeted training video or mystery shop.
  • Online Training video: Interactive videos can be viewed 24/7 and can be customized to meet the needs of your team members. View any Oculus IMPRESS™ videos or have your own customized video designed by the our instructional design team.
  • 24/7 course access: Work with your team 24/7 to ensure their skills training is current and competitive in today’s marketplace.
  • Reduce Costs: Onsite sessions can be personalized and beneficial, but not as cost effective as online training virtual education.

To be competitive in today's marketplace, your training has to be current and be able to change with upcoming trends and market demands. The Oculus online training elearn portal can help you manage online training for your team with the clicks of a few buttons.

SOP Development

Do you have an employee handbook or standard operating procedures that no one is reading? You are not alone. Many company documents go unnoticed until there is a problem. We can help you automate your documents and SOP guidelines for easy upload into our portal. Our knowledge base or "internal Google" will allow your employee to seach for topics and find help 24 hours per day. 24-hour management support; who could ask for more.

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Oculus Skills Walk Away Walk-Away Skills
What will your staff walk out the door with?
 
  • Easy access to learning opportunities.
  • Certification on required skills.
  • Added elearn support from Oculus People Care Support team.
  • Knowledge base online training resources for quick reference.

Everything you need to train your team can be found once you log into the Oculus online training e learn portal.

Oculus e-Learning Training Videos Oculus e-Learning Certification Oculus e-Learning Knowledge Base Oculus e-Learning Portal Support Oculus e-Learning Portal Reports
Training Video
Certification
Knowledge Base
Support
Dashboards
Your employees will be able to learn by watching a quick and entertaining video on the learning objectives. The videos can be accessed 24 hours and are great tools to train new team members.
After watching the training videos, the learner will take a comprehension quiz to determine understanding of the subject matter. The results will be available for review by the learner and their manager. A printable certificate can be downloaded. We have also incorporated such popular social media sites as Facebook and Twitter so that certifications can be posted online.
Managers can't be available 24/7, but anwsers to questions can. The portal knowledge base is our version of Google. Just type in some keywords and find what you are looking for. Our customers can also customize their knowledge base by uploading their own information and documents for employee search.
If your team members have questions about the vidoes or information in the knowledge base, they can open a support ticket and get a quick response. All of the questions and concerns are tracked per user, meaning we can help you develop each team member according to their needs.
Managers and employees can see the results of quizzes taken from the dashboard homepage of the e-learning portal. Want to know how someone did on a new e-learning module? No problem; just log in and review their scores.
What should you do next?
Request a e-learning training portal demo!









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