Hotel Reservations Training Programs

Reserve more smiles

Working in hotel reservations is not an easy job. Reservations agents have tough competition and their skills have to be fine-tuned to ensure that every caller becomes a customer and doesn't just move down the call waiting list. If you want to increase your revenues and ensure that your hotel reservations department has the skills they need to sell your rooms, then this program will be a great fit for your hotel.

Session Delivery Options

	Custom		Live with Trainer
	Training Portal		Tutor Calls
	Webinar		24/7

Learning Objective: Through interactive learning sessions and training tools, agents will learn how to increase revenue dollars through upselling, overcome resistant buyers and sell more hotel rooms. Agents will turn incoming browsers into buyers using the oculus IMPRESS™ the Guest program for reservations departments.

This program can be customized to meet your needs.

At Oculus, we have taken proven sales strategies, scientific studies, and customer service knowledge to create a sales training program that is focused on both the customer experience, and revenue generation. All of our sales and reservations training programs are designed with you in mind and allow for complete customization. Using the results from our ongoing mystery shopping, we can target the static and weaker areas of your sales or reservation practices. Some of the reservations training program experiences that we can provide are:

IMPRESS™ the Guest Telephone Reservations Sales

How to generate additional revenue through maximizing sales and service opportunities. In this training program, we will:
Present hotel or product value and describe accordingly
Establish rapport and a connection with every experience
Encourage additional revenue generating & sales opportunities
Encourage and establish special requirements
Maintain appropriate levels to establish hotel ratings
Understand the need for cross selling
Be able to present information and details applicable to customer experiences

Preparing for Takeoff
Upselling to your current customers. In this training program, we will:

Encourage selling options and packages
Encourage creative thinking and pricing strategies
Use qualifying techniques to establish customer needs

IMPRESS™ for the YES
How to overcome opposition and resistance to product & pricing challenges. In this training program, we will:

Showcase how to overcome price and product resistance through addressing customer areas of concern and subconscious thought.
Use qualifying techniques to establish customer needs

Need to add your own components to the Oculus reservations training program? No problem, you can add hotel-specific or brand compliant skills to your reservations training program so your hotel is gathering or presenting all of the details it needs to.

Learning techniques for this module can include:

	Breakout Groups		Group Discussion
	Live Examples		Live Practice
	Practical Examples		Pre-Recorded Examples
	Problem Solving		Role-Play
	Slides & Videos		Worksheets

	Walk-Away Skills What will your staff walk out the door with?
	The ability to personally connect with your customers. The ability to "WOW" customers no matter what. How to overcome resistance. How to ask for the sale. How to qualify and assess guest needs. How to upsell alternative products. How to start the conversation off right.

Who Should Attend Oculus Hotel Reservations Training?
Call Center Agents, Customer Service Departments, Front Office, Managers, Supervisors, Reservations Agents, Revenue Managers.

Some of the matching Oculus services for this program include:

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