Call quality and in-person secret shops is not the only way you can evaluate your team’s interaction with customers.  Since a large percentage of your customers interact with you online, why not incorporate an online assessment into your mystery shop package with Oculus.  We can help you determine what your team is replying with, if it is appropriate, or when they don’t say anything at all through a variety of online sources.

 

Wondering how we can mystery shop social media comments & questions? We thought you would ask, so here is a breakdown of what we can do:

Comment   Sell   Promote   Respond

We can determine the speed and appropriateness of your comments.  Was there a personalized follow-up via telephone or email?

Were positive and inquiry comments or questions reviewed and forwarded to the right department for follow-up? If someone wants to buy from you, are they being sold to?

When the time is right, did you offer to send promotions and were the ones you sent appropriate for the comment or question?

When things didn’t go right, did you follow up quickly and ensure the negative feedback turned around?  What did you do to appease the user? Could everyone see it?
Oculus Mystery Shopping for Social Media

Online Only
Social Media Mystery Assessment Package 1

Online Request
Cheerful and Cheap
Pricing from $9.00 per summary

Online & Follow-Up
Social Media Mystery Assessment Package 2

Online Request
+ Telephone Follow-Up
 + Summary Report
+ Audio File

Something to see!
This option allows your team to read and see the perception of someone from outside their organization. Highly recommended.
Pricing from $35.00 per call

Most Popular
Social Shop + Portal
Social Media Mystery Assessment Package 3

Online Request
Telephone Follow-Up
Audio File & Summary Report
+ Social Media Site Comment
+ Social Media Site Question
+ Customer Review Site Comment
+ Response Tracking & Report
+ Oculus Tools Download
+ Oculus Community Access
+ 100% Congratulatory Card

Portal + Tutor Support
Social Media Mystery Assessment Package 4

Online Request
Telephone Follow-Up
Audio File & Summary Report
Social Media Site Comment
Social Media Site Question
Customer Review Site Comment
Response Tracking & Report
Oculus Tools Download
Oculus Community Access
100% Congratulatory Card
+ Oculus Tutor Support Calls
 + Free Learning Webinars

Does it sound like something that you might be interested in? Why not try it for free with a complimentary social media mysery shop. Click here to sign up for your free trial.

 

Your social media mystery shop results can be incorporated into the Oculus Account Management portal for easy access and summary reporting. Some examples of how the portal can help you manage your results are:

Oculus Mystery Shopping Portal
Oculus Mystery Shopping Portal e learning videos
Oculus online e learning portal mystery shopping results reports

Mystery Shopping Portal

You and your team can log into the portal 24/7 to review any of the mystery shop reports or listen to the the mystery shopping audio. The portal also contains many tools and downloads to help you coach your team on how to make the right improvments. Can't find what you are looking for? No problem. You can ask questions, submit a case or browse the Oculus community for anwsers. Everything you need to facilitate immediate change is available in the Oculus portal.

Portal Online Training

We know that there are many systems that you have to learn to manage all of the data for your business. That is why we have made it that much easier to learn the Oculus portal. On the homepage you will find videos available to help in a pinch, and at any time, you can contact your account manager to schedule a free instructional webinar on your system. Want added convenience? Not a problem. If it doesn't work for you to learn right now, we can email you and your team everything you need directly to your inbox.

 

Custom Reports

Don't be stuck with standard reports or charts. Give up your excel spreadsheets. At Oculus, we want to ensure that you have all the data that you need in whatever method you would like to view it. We have a variety of standard reports, but if there is one that you prefer, just let us know. Our design team will create the report and include the link in your portal, or email you the results. Whatever you need, we can provide you with a solutions. Let us slice the data for you. (Oh, and yes, they do export to excel!)

Telephone social media mystery shopping by a secret shopper is perfect for:
  • Reservations Departments
  • Hotels
  • Sales Teams
  • Automotive Delearships
  • Non-Profit
  • Service Counters
  • Customer Service Departments
  • Retail
  • Marketing Departments
  • Fitness Outlets & Gyms

Have some questions that we can help you with? Just complete the form below and we will get right back to you!

Name: Email:


Telephone: Company:

 

We thank you for your interest in Oculus. Should you have any questions, please contact us at peoplecare@oculussolutions.com for more information.