Target Shop A Specific Agent

Mystery shopping is a great tool, but secret shoppers sometimes have to reach a specific person to help with your organization’s change management goals. At Oculus, our secret shoppers can mystery shop a specific agent during a specific time based on your request. Oculus mystery shop calls are scheduled and sent to our secret shopper’s 30 days prior to the actual assignment. This will allow our secret shopper to review the information and practice their scenarios to guarantee your expectations will be met. .

If you require a mystery shop call be completed within 30 days to a specific person or during a specific timeframe, we can accommodate your request provided it is requested 72 hours before the shop time. Within 72 hours will be based on availability. Complete the form details below to provide us with the information we need to target shop your team.