We are pleased to offer recorded telephone mystery shopping both through traditional mystery shoppers and planned recordings from actual live incoming customers. Each result will receive a personalized opportunity map and can be customized to fit your business factors and regional exceptions. We have many packages that we create for our customers, but below you will find four of the most popular mystery shopping packages available.
Many great options to choose from to fit your needs
Looking for more than one call? You could save tons by packaging your calls.
- Target Specific Agents
- Target Specific Times
- Audio File Delivery
- Free Social Group
- Call Only Features +
- Coaching & Feedback
- Reporting on Request
- Impress Program Access
- Calls & Reports Features +
- Account Management Portal
- Confirm Sale Calls
- Training Tools & Incentive
Mystery Shopping Features
Feedback
All Oculus shop forms include written coaching feedback.
Year Round Service
Our shopping staff can contact your location 24/7 to ensure we reach all of your team members.
Custom Reports
Need your brand or specific details represented in your reports? No problem! they are already included.
Social Groups
Enage your team members in their mystery shopping by inviting them to a social group.
Target Shops
You can target specific agents or specific times by indicating your requirements.
Audio Files
A MP3 or WAV file will be available so you can listen to the recording of the mystery shopping experience.
Coaching Support
Your agents can contact us at any time to ask questions about their mystery shop reports.
Confirmation Calls
Need the shopper to confirm or cancel an order/sale? We can do this at no extra charge.
Training Tools
There are many downloadable training tools within the Oculus portal.
Tutor Calls
Schedule one-on-one coaching calls to help train your team members.
Webinars
Oculus company webinars can help review skills that are covered during the mystery shopping.
IMPRESS the Guest
Our signature training program will help your agents remember the concepts required to succeed!
Multiple attempts
If your lines are busy or agents are unavailable, we will attempt multiple times until we reach you!
Custom criteria
You can modify your assessment criteria at any time to meet your business needs.
Scenarios
You tell us what the scenario is, and we will do the rest. Our mystery shopppers are great actors.
We thank you for your interest in Oculus. Should you have any questions, please contact us at peoplecare@oculussolutions.com for more information.
