It takes a village!

Oculus Training Programs for Tourism.

Have you ever thought it would be a great idea if multiple vendors or businesses could all be on the same page when it comes to customer service? Are your tourism offices trying to sell a product and get your customers in, but when you refer them to a partner the experience seems lacking? An Oculus customer service training program for tourism is a great way to train multi-vendor or community partners to manage their service delivery in a consistent way and attract more customers.

Session Delivery Options

	Live with Trainer		Training Portal
	Webinar		24/7

Learning Objective: The customer service training program for tourism will help tourism providers understand the basics in customer service delivery and how to manage customer perceptions while visiting. By establishing an easy-to-implement service strategy and gain commitment among all partcipants, the program will help all vendors build a market-ready customer experience by combining many selling opportunities.

This program can be customized to meet your needs.

This program requires a pre-assessment.

The Oculus IMPRESS™ive City training program can train your businesses to provide not just customer service, but also an experience that will make your visitors come back for more. When customers decide to visit your location, one great experience can make them want to return, but one bad experience can drive them away forever. The Oculus program designed for your businesses will keep customers happy and allow unforgettable memories to be made. Remember, if you're hard to forget, then you will be in mind during their next planning stages.

Our customer service courses can be broken up into half- or full-day events to cover all the areas of service that might pertain to your area. Businesses that want to improve their customer experience and increase loyalty to establish consistent revenue growth will want to attend.

This course is meant for all service-based businesses.

Learning techniques for this module can include:

	Breakout Groups		Group Discussion
	Live Examples		Live Practice
	Practical Examples		Pre-Recorded Examples
	Problem Solving		Role-Play
	Slides & Videos		Worksheets

	Walk-Away Skills What will your staff walk out the door with?
	Ability to personally connect with your customers. Understanding of what it takes to go above and beyond in service. General understanding of personalities and generations. Ability to use the 7-step IMPRESS™ process to manage requests and sales. Advanaced understanding of what customers might be thinking.

Who Should Attend Oculus Training for Tourism?
All service-providing business, including healthcare, hotels, activity suppliers, retail, financial services.

Some of the matching Oculus services for this program include:

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marketing mystery shopping privacy price beat reservations training sitemap